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As Seen in The Wall Street Journal and Harvard Business Review
Reflect.com - Failure Museum

In 2005, Procter & Gamble shut down Reflect.com after launching this customized cosmetics business in 1999. To find the right point of customer interaction was one of the largest struggles for Reflect. The company experimented with many different web site layouts, but also with various own store formats. It realized that for a product like cosmetics a pure online version was not enough. Here, an existing retail network may provide a huge advantage.

Picture of Sean Jacobsohn

Sean Jacobsohn

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